frequently asked questions
Everything you need to know before slipping into something softer.
How do I stay updated on launches and new collections?
your questions answered
What is Casa del Sonno?
Casa del Sonno, which means House of Sleep, is a luxury cozy-living brand inspired by rest, comfort, and slow mornings. Everything we create is designed to make your space feel softer, calmer, and more intentional.
When will my order ship?
Orders are typically processed within 3–5 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
Please note that shipping times may vary during launches, holidays, or high-volume periods.
Do you accept returns or exchanges?
Yes! We gladly accept returns or exchanges.
Items may be returned for a full refund within 7 days of delivery. Returns requested within 14 days of delivery are eligible for store credit.
Items must be unused, in their original condition, and returned in original packaging. Once your return is received and inspected, your refund or store credit will be processed.
For all return requests, please contact us directly at hello@casadelsonno.com with your order number and reason for return.
My item arrived damaged, what should I do?
We’re so sorry about that. Please email us with your order number and photos of the damage within 7 days of receiving your package so we can assist you as quickly as possible.
Do you ship internationally?
Currently, we only ship within the United States, but international shipping is something we hope to offer in the future.
How can I contact Casa del Sonno?
For all inquiries, please reach out via email or through our contact form. We’ll get back to you as soon as possible.
hello@casadelsonno.com
Can I collaborate with Casa del Sonno?
We love connecting with creators and brands that align with our aesthetic and values. For collaborations, partnerships, or press inquiries, please contact us directly.
How do I stay updated on launches and new collections?
Join our email list and follow us on social media to be the first to know about new launches, restocks, and cozy things coming soon.