Refund policy
Return Policy
At Casa del Sonno, we want you to love every piece you bring into your space. If something isn’t quite right, we’re happy to help.
Returns
We accept returns on eligible items within:
- 7 days of delivery for a full refund to your original payment method
- 14 days of delivery for store credit
To qualify for a return, items must be:
- Unused and in original condition
- Free of damage, stains, odors, or wear
- Returned in original packaging
Casa del Sonno reserves the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or discounted items
- Gift cards
- Limited edition or custom pieces
- Any item marked final sale at checkout
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with your order number and photos of the issue so we can make it right as quickly as possible.
How to Start a Return
To begin a return, please contact us at hello@casadelsonno.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
Once approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as Casa del Sonno is not responsible for lost return packages.
Refund Processing
Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
Store credit will be issued electronically and can be used toward future purchases.